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Becta Documents

For Technical Staff

Technical staff play an increasingly important role in schools, as learning and teaching become more and more heavily dependent on technology.  They provide technical and network support, including troubleshooting and resolving ICT user problems and undertaking specific maintenance and upgrade tasks for school networks.

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How to find the right training provider


There are many different routes to obtaining the same training and qualifications.

Popular types of certification


There are over 500 certifications from over 100 vendors. When deciding which certifications to obtain remember:

Training needs for ICT users and ICT professionals


An ICT user requires the knowledge and skills of those who use ICT systems. For example, this ...

Accredited and industry certified qualifications


ICT qualifications can typically be divided into two main groups, accredited and certified

The difference between skills and knowledge


It is important to improve skills and knowledge together. This leads to occupational competence.
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